Help & feedback
Browse common questions or search the guides for help with email, events, drafts, scheduled tasks, and memory. Contact the Weaver team about a specific problem.
Common questions
The answers below link to the relevant product settings and walkthroughs. For an issue with a specific event, use its own feedback control so the report stays in context.
Where's an email that isn't an event?
Open Sources and select the connected account. Not every imported email becomes an event. Use Add event on an unlinked message if you want to organize that conversation as ongoing work.
Why is older email missing?
The first sync starts with the last 3 days of email and related thread history. Ask product Chat to find the older topic by project, sender, or date range. See initial sync for details.
Why is my organization blocking Weaver?
A work or school account may require an administrator to approve the app or its requested permissions. Ask your administrator about the connection, or use another supported account. Repeatedly reconnecting won't override an organization policy.
Google shows an unverified-app warning.
If you see a warning and are unsure how to proceed, contact the team with the wording of the warning. This guide doesn't recommend bypassing provider or organization security controls.
Weaver can't send email or access my calendar.
Check Settings / Connectors for connection problems and use Reconnect if prompted. The action also needs the relevant provider permissions. Read permissions before changing access.
How long does setup take?
The setup card shows progress. Time varies with the account, provider, and email being processed, so there isn't one completion time for every mailbox. You don't need to wait for your entire mailbox to be imported before exploring an available event.
How do I report a problem with an event?
Open the event's More menu and use the feedback option. Identify the affected email or summary, explain what looks wrong, and describe the result you expected. See event feedback.
Was my draft sent?
A saved draft isn't a sent email. Check the original conversation for the sent message before trying again. Read Review and send if you're unsure which step you're at.
How do I stop a task?
For an ordinary running to-do, use Stop on that execution. For recurring reports, pause the scheduled task to prevent future runs. Stopping or pausing doesn't undo completed actions.
Can I remove a remembered preference?
It depends on the preference. Settings / Memory shows learned preferences but has no edit or removal controls. Product Chat can show and change supported email-writing habits and instructions for a specific mailbox. Other learned preferences can't currently be removed through these controls.
How do I disconnect a mailbox?
Open Settings / Connectors, use the account's removal control, and review the confirmation. For related connection questions, see Settings.
Where can I read the privacy policy and terms?
Read the official privacy policy and terms of service. They are also linked in the footer. Product guides don't replace these documents.